Shipping Terms

Our warehouse workers will pack your order as fast as they can. And then we will schedule a courier to pick up your parcel and ship it to you. We will tell the courier to safe drop your parcel at your doorstep. Please provide your buzzer number, if it is required to enter the building in order to reach your doorstep. Also, please let us know if your building's concierge could receive the parcel for you. If the courier could not safe drop your parcel and provide you with a pickup notice or brought your parcel back to their facility instead, please contact the courier to further assist you with the situation first. Please be noted, we will no longer be responsible for your parcel when the courier's tracking system shows that the parcel is delivered.

If you don't like the courier to safe drop the parcel at your doorstep, please let us know by leaving us a note by clicking "add instructions for seller". Or, you can tell us by emailing us at support@petellow.com before we fulfill your order. We will tell the courier, not to safe drop your parcel at your doorstep. However, you will need to follow the instructions of the courier to get your parcel, for example, a signature is required to pick up your parcel or you may need to go to a designated location to get your parcel.

When the courier accepts the shipment from us, we'll forward the tracking number to you, provided by the courier company. Please use the tracking number to check the delivery status of your order. For questions regarding the delivery status of your shipment, please contact the courier.

If your parcel got returned to our warehouse, you may request a gift card of equivalent value as a form of refund. A request to ship the parcel again is possible. However, the shipping cost for shipping it again will be your responsibility.

We always make sure we ship the parcel to the shipping address provided by you. However, if anyone at the provided shipping address rejects the package for any reason and the postman must return the package to us, we'll not be responsible for a refund.

If any item in your order is temporarily out of stock, your order will be pending until that item is in stock.

Shipping Fee Rule

Currently, we only ship to the United States and Canada.
United States: Free shipping
Canada: Shipping fee $5